Process Mining & Automation
Evidence-based discovery of process inefficiencies with measurable optimization outcomes.
What We Deliver
- Process discovery and conformance analysis
- Automation identification and ROI quantification
- Operational dashboards and compliance analytics
- Integration with BPM and RPA ecosystems
Our Approach
Starting from event logs (ERP, CRM, ITSM, SCM), we reconstruct your “as-is” processes, detect bottlenecks and deviations, and quantify their business impact. We then prioritize automations using data-backed ROI models, design target “to-be” flows, and operationalize improvements with governance, change management, and continuous monitoring.
Tooling & Platforms
Process Mining Suites
Celonis EMS, SAP Signavio Process Intelligence, UiPath Process Mining, Apromore, PAFnow.
Automation & RPA
UiPath, Automation Anywhere, Blue Prism; Microsoft Power Automate for low-code orchestration.
BPM & Orchestration
Camunda, Bonita, Zeebe; decisioning with DMN, business rules, and SLA timers.
Data Sources
SAP S/4HANA & ECC, Oracle E-Business Suite, MS Dynamics 365, Salesforce, ServiceNow, custom apps.
Metrics & Monitoring
Cycle time, wait time, rework rate, touchless %; conformance, variant drift, and automation uptime.
Integration & Storage
Event log ETL/ELT to Databricks, Snowflake; connectors, APIs, message queues for near-real-time feeds.
Analyses & Methods
- Process discovery, variant analysis, and conformance checking to reference models.
- Root-cause analysis (correlations, drilldowns, decision mining) to explain deviations.
- Queueing simulations and “what-if” scenario testing for throughput and staffing.
- Automation heatmaps and business case modeling (savings, payback, sensitivity).
Use Cases
- Order-to-Cash: lead time reduction, touchless invoicing, dunning optimization.
- Procure-to-Pay: maverick buying reduction, 3-way match conformance, vendor SLAs.
- Record-to-Report: close acceleration, reconciliation automation, audit readiness.
- ITSM & Customer Ops: ticket routing, first-contact resolution, backlog prevention.
- Manufacturing: changeover optimization, quality rework minimization, maintenance triggers.
Governance, Risk & Compliance
- Segregation of duties (SoD), policy conformance, and audit trails across process variants.
- Data privacy for event logs: PII minimization, hashing/pseudonymization, retention controls.
- Change control with versioned models, approvals, and rollback plans.
Operating Model
- Center of Excellence (CoE) playbooks, templates, and enablement for scale.
- Embedded KPIs & alerts in operational dashboards; closed-loop improvement cycles.
- Coexistence with existing BPM/RPA stacks and phased rollout to reduce disruption.